Shipping & Returns

Retail Orders

 
Once you have completed your order online, you will immediately receive a receipt for your purchase via e-mail. Due to high order volume, orders are currently shipping out within 5-7 days. Once the order has shipped, you will receive an e-mail with your tracking information.
The total time to receiving your shipment usually is as follows (all estimates are calendar days starting from the date of your invoice and including weekends):

Within the United States:

FedEx, USPS, or UPS Ground | 14-18 Days 

FedEx, USPS, or UPS Express Mail | 8-10 Days

International Orders:

FedEx, USPS, or UPS Global | 2-4 Weeks 

Shipping times listed above are estimates not guarantees. Actual shipping times may be longer depending on events outside of our control (COVID-19 closures, customs delays, weather interruptions, holidays, etc.). If you do not receive your order within this timeframe, please contact your local post office to check if it is being held there. If you still cannot locate the package, please contact customer support at support@ad-duha.org. 

To find our about our Friends & Family Free Worldwide Shipping, click here!

Notes for International Customers

 

  1. Customs Fees: International orders may be subject to import duties and taxes, which are levied once a shipment reaches your country. Ad-Duha does not have control over these charges, and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information before placing your order.
     

  2. Customs & Weather Delays: Orders are sometimes held by customs (an additional 7-10 business days in some cases) or delayed due to inclement weather (i.e., snow, ice, hurricanes, holidays, etc.). This may cause your package to be delivered later than the estimated delivery time listed on our website. Ad-Duha cannot foresee such delays, so please keep this in mind before ordering, especially if you must have the order before a certain date. 

 

100% Satisfaction Guarantee:

 

If you are dissatisfied with your purchase for any reason, please inform us via email within three calendar days (including weekends and holidays) of receiving your order. Refunds and exchanges will not be issued for lost or damaged shipments. Reimbursement in such cases must be pursued with the shipping company.

 

Conditions of return for printed books are as follows...

 

  1. All books must be returned in new, unused condition as determined by Ad-Duha.

  2. If printed books are damaged or used, no refund credit will be issued.

  3. Return shipping must be paid by the shipper unless the return is due to an order error on our part.

  4. The refund or exchange will be processed and issued within 24 hours of the date that your books are returned. It may take 2-4 weeks for a refund to appear on your account.

Wholesale Orders

 
Once you have completed your order online (get a wholesale quote request here), you will immediately receive a receipt for your payment via e-mail (an order invoice will have already been sent when confirming your quote). Wholesale orders ship out within 7-14 business days after payment is made. At that time, you will receive an e-mail with your tracking information. The total time from submitting payment till receiving your shipment usually is as follows...

Within the United States:

Media Mail | 14-18 Days 

International Orders:

FedEx, USPS, or UPS Global | 2-4 Weeks

Shipping times listed above are estimates not guarantees. Actual shipping times may be longer depending on events outside of our control (COVID-19 closures, customs delays, weather interruptions, holidays, etc.). If you do not receive your order within this time please contact your local post office to check if it is being held there. If you still cannot locate the package, please contact customer support at support@ad-duha.org. 

Notes for International Customers

 

  1. Additional Costs: International orders may be subject to import duties and taxes, which are levied once a shipment reaches your country. Ad-Duha does not have control over these charges, and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information before placing your order.
     

  2. Customs & Weather Delays: Orders are sometimes held by customs or delayed due to inclement weather (i.e., snow, ice, hurricanes, holidays, etc.). This may cause your package to be delivered later than the estimated delivery time listed on our website. Ad-Duha cannot foresee such delays, so please keep this in mind before ordering, especially if you must have the order before a certain date.

Return, Refund & Exchange Policy:

 

If you are dissatisfied with your purchase for any reason, you must inform us via email within three calendar days (including weekends and holidays) of receiving your order. Wholesale orders are not eligible for return, refund or exchange unless there was a fulfillment error on our part. Refunds and exchanges will not be issued for lost or damaged shipments. Reimbursement in such cases must be pursued with the shipping company.

 

Conditions of return for printed books are as follows...

 

  1. All books must be returned in new, unused condition as determined by Ad-Duha.

  2. If printed books are damaged or used, no refund or exchange will be issued.

  3. Return shipping will be paid by Ad-Duha only if the return or exchange is due to a fulfillment error on our part.

  4. The refund or exchange will be processed and issued within 24 hours of the date that your books are returned. It may take 3-7 business days for a refund to appear on your account.


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M-Sn 6AM-12AM (EST)

support@ad-duha.org

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1-615-658-1718

Mailing Address:

Ad-Duha Institute

P.O. Box 25099

Baltimore, MD 21229 
U.S.A

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