Retail Orders

 
Once you have completed your order online, you will immediately receive a receipt for your purchase via e-mail. Orders normally ship out the same business day. Once the order has shipped, you will receive an e-mail with your tracking information.
The total time from placing your order till receiving your shipment usually is as follows...

3-5 business days (within the US)

6-10 business days (international)

Shipping times listed above are estimates not guarantees. Actual shipping times may be longer depending on events outside of our control. If you do not receive your order within this time please contact your local post office to check if it is being held there. If you still cannot locate the package, please contact customer support at support@ad-duha.org. 

Wholesale Orders

 
Once you have completed your order online (get a wholesale quote request here), you will immediately receive a receipt for your payment via e-mail (an order invoice will have already been sent when confirming your quote). Wholesale orders ship out within 7-10 business days after payment is made. At that time, you will receive an e-mail with your tracking information. The total time from submitting payment till receiving your shipment usually is as follows...

8-12 business days (within the US)

11-17 business days (international)

Shipping times listed above are estimates not guarantees. Actual shipping times may be longer depending on events outside of our control. If you do not receive your order within this time please contact your local post office to check if it is being held there. If you still cannot locate the package, please contact customer support at support@ad-duha.org. 

Notes for International Customers

 

  1. Additional Costs: International orders may be subject to import duties and taxes, which are levied once a shipment reaches your country. Ad-Duha does not have control over these charges, and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information before placing your order.
     

  2. Customs & Weather Delays: Orders are sometimes held by customs or delayed due to inclement weather (i.e., snow, ice, hurricanes, etc.). This may cause your package to be delivered later than the estimated delivery time listed on our website. Ad-Duha cannot foresee such delays, so please keep this in mind before ordering, especially if you must have the order before a certain date.
     

  3. Shipping Costs: It is more cost effective to place a large order at one time, rather than making more than one small order. Therefore, if you only want one or two books, we recommend you make a group order (with family or friends) in order to reduce the shipping cost per item.

 

100% Satisfaction Guarantee:

 

If you are dissatisfied with your purchase for any reason, please inform us via email within three calendar days (including weekends and holidays) of receiving your order. 

 

Conditions of return for printed books are as follows...

 

  1. All books must be returned in new, unused condition as determined by Ad-Duha.

  2. If printed books are damaged or used, no refund credit will be issued.

  3. Return shipping must be paid by the shipper.

  4. We do not refund return shipping costs unless the return is due to an order error on our part.

  5. The refund will be processed and issued within 24 hours of the date that your books are returned and the refund approved. It may take 2-4 weeks for the refund to appear on your account.
     

Shipping & Returns

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Website & Online Store
    Terms of Use & Copyright Policy
    Shipping & Return Policy
    Payment Options
    Financial Assistance
International Customers
    Find a Local Book Store
       
Wholesale Orders
    Request a Quote
Get to Know Ad-Duha
    About Us
    Customer Reviews
   

Text (USA):

1-443-825-5534


Text WhatsApp (International):

1-443-825-5534
 

E-Mail:

support@ad-duha.org

Fax:

1-615-658-1718

Mailing Address:

Ad-Duha Institute

P.O. Box 25099

Baltimore, MD 21229 
U.S.A

Hours:


Online Chat:
M - F 10am-5pm (EST)

Text & E-mail:
Everyday 6AM-Midnight (EST)

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